Written Question·Department for Levelling Up, Housing and Communities·UIN 190204
Housing Ombudsman Service: Complaints
Tabled: 19 June 2023
Answered: 27 June 2023
Question
Catherine West
Labour — Hornsey and Friern Barnet
To ask the Secretary of State for Levelling Up, Housing and Communities, what discussions he has had with the Housing Ombudsman about complaint response times.
Answer
The Department holds Accounting Officer meetings quarterly with the Ombudsman, where the focus is on tracking progress against performance indicators, including complaint handling times.Baroness Scott met Richard Blakeway in March.