Written Question·Ministry of Housing, Communities and Local Government·UIN 87939
Housing Ombudsman Service: Standards
Tabled: 4 November 2025
Answered: 17 November 2025
Question
Liz Jarvis
Liberal Democrat — Eastleigh
To ask the Secretary of State for Housing, Communities and Local Government, what steps he is taking to reduce waiting times for complaints submitted to the Housing Ombudsman to be (a) processed and (b) resolved.
Answer
Matthew PennycookThe Housing Ombudsman is independent of government.As its Sponsor Department, the Ministry for Housing, Communities and Local Government tracks its progress on delivery in line with Cabinet Office Standards for working in partnership.The Housing Ombudsman...
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