Written Question·Department for Work and Pensions·UIN 115664
Independent Case Examiner: Standards
Tabled: 24 February 2026
Answered: 4 March 2026
Question
Mr Will Forster
Liberal Democrat — Woking
To ask the Secretary of State for Work and Pensions, what the longest time it has taken was for a case to be assigned a caseworker at the Independent Case Examiner in the latest period for which data is available.
Answer
Andrew WesternThe average time taken from complaint receipt to allocation to an investigator (based on cases in investigation on 31 January 2026) was 26.62 weeks. Despite increased demand levels, this is a significant improvement compared to January 2024, when the aver...
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