Written Question·Cabinet Office·UIN 28265
Infected Blood Compensation Authority: Correspondence and Telephone Services
Tabled: 3 February 2025
Answered: 12 February 2025
Question
Dr Scott Arthur
Labour — Edinburgh South West
To ask the Minister for the Cabinet Office, what assessment he has made of the adequacy of the performance of the Infected Blood Compensation Authority in dealing with (a) calls and (b) correspondence from potential claimants.
Answer
Nick Thomas-SymondsI am informed that in January, the Infected Blood Compensation Authority handled 709 calls and responded to 832 emails. The Authority is taking the approach of having single points of contact for claimants, and I was pleased to learn how this has fostered...
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