Written Question·Department for Work and Pensions·UIN 15704
Jobcentres and Universal Credit: Telephone Services
Tabled: 22 November 2024
Answered: 2 December 2024
Question
Rupert Lowe
Restore Britain — Great Yarmouth
To ask the Secretary of State for Work and Pensions, how many calls to her Department on (a) universal credit and (b) Jobcentre Plus were translated by language code in each of the last 10 years; and what the cost to her Department was for each type of ca
Answer
Alison McGovernThe tables attachment shows the volume of calls translated by language code since 2021 together with the associated costs. Please note, this information is not available for the last 10 years and also the data is not available by (a) universal credit or (...
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