Written Question·Department for Work and Pensions·UIN 83165
Jobcentres: Telephone Services
Tabled: 17 October 2025
Answered: 3 November 2025
Question
Rupert Lowe
Restore Britain — Great Yarmouth
To ask the Secretary of State for Work and Pensions, what the (a) average waiting time for people calling and (b) time people spent on hold to Jobcentres was in the last year.
Answer
Dame Diana JohnsonWe cannot provide the data requested for this Parliamentary Question. Jobcentres span multiple benefit streams and business functions and therefore we do not retain telephony data specifically relating to Jobcentres.