Written Question·Ministry of Justice·UIN HL2781
Legal Profession: Complaints
Tabled: 23 July 2026
Answered: 3 August 2026
Question
To ask His Majesty's Government what assessment they have made of the impact of complaints generated by AI on the capacity of legal complaints handling services.
Answer
The legal profession in England and Wales, together with its regulators and the Office for Legal Complaints (OLC), operates independently of government. Legal services providers handle complaints about their services in the first instance. The OLC adminis...
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