Written Question·Ministry of Housing, Communities and Local Government·UIN 904487
Local Government: Complaints
Tabled: 3 June 2025
Answered: 9 June 2025
Named DayQuestion
Jodie Gosling
Labour — Nuneaton
To ask the Secretary of State for Housing, Communities and Local Government, what steps she is taking to help ensure that councils are accountable to their constituents during complaints processes.
Answer
Jim McMahonCouncils should follow the Local Government and Social Care Ombudsman’s Complaint Handling Code, which sets out how complaints should be considered fairly and effectively. Residents dissatisfied with their complaint outcome can refer their complaint to th...
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