Written Question·Department for Transport·UIN 105750

London North Eastern Railway: Travel Information

Tabled: 14 January 2026

Answered: 23 January 2026

Question

Mr Richard Holden

To ask the Secretary of State for Transport, what milestone dates have been set for the introduction of AI-powered disruption updates on LNER services.

Answer

Keir Mather

In the coming months London North Eastern Railway will begin introducing advanced AI‑powered tools designed to keep passengers better informed and in control when travelling. This new capability will enable instant travel updates and make it easier for cu...

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