Written Question·Department for Transport·UIN 18339
London, Tilbury and Southend Line: Standards
Tabled: 5 December 2024
Answered: 12 December 2024
Question
James McMurdock
Independent — South Basildon and East Thurrock
To ask the Secretary of State for Transport, what steps her Department plans to take to (a) establish and (b) monitor (i) customer service and (ii) other performance standards on the C2C train routes when they are under public ownership.
Answer
Simon Lightwoodc2c services are being brought into public ownership, with the date for transfer scheduled for July 2025. The Annual Business Planning round for 25/26 is currently underway and customer service and other performance standards will be agreed in due course....
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