Medicines and Healthcare products Regulatory Agency: Correspondence
Question
Gareth Thomas
To ask the Secretary of State for Health and Social Care, how long on average the Medicines and Healthcare products Regulatory Agency takes to respond to written correspondence from Hon and Rt Hon Members.
Answer
Over the last six months, the Medicines and Healthcare products Regulatory Agency takes (MHRA) Customer Experience Centre have handled on average 5,500 enquiries per month. The MHRA received 56 enquiries from Honourable and Right Honourable Members between 1 December 2022 and 31 May 2023. Of these, seven were responded to within the 18 working day target, 17 were responded to outside of the 18 working day target, and 32 await a response. The average response time across the 56 enquiries is 46.5 days. All 56 enquiries have been acknowledged.