Written Question·Department for Work and Pensions·UIN 77278

Members: Correspondence

Tabled: 15 September 2025
Answered: 13 October 2025

Question

Martin Wrigley

Liberal DemocratNewton Abbot

To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 12 September 2025 to Question 73088, what steps her Department is taking to reduce waiting times for replies to MP Correspondance.

Answer

Andrew Western
We are aware of previous technical issues on our UC regional MP hotlines. Since the introduction of a single UC national MP hotline this issue has now been resolved.We have also seen a significant increase in correspondence coming into the Department over...

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