Written Question·Department for Science, Innovation and Technology·UIN 79117

Mobile Phones: Fees and Charges

Tabled: 10 October 2025
Answered: 20 October 2025

Question

Mr Andrew Snowden

Conservative — Fylde

To ask the Secretary of State for Science, Innovation and Technology, whether she has had recent discussions with Ofcom on (a) charges and (b) penalties for mobile users changing provider.

Answer

Ian Murray
Government engages with Ofcom, the independent regulator for communication services, regularly on relevant consumer issues. Under Ofcom’s General Conditions, providers must not impose undue barriers to switching. Consumers can also switch mobile networks ...
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