Written Question·Department for Science, Innovation and Technology·UIN 87589

Mobile Phones: Outages

Tabled: 3 November 2025

Answered: 11 November 2025

Named Day

Question

Josh Fenton-Glynn

To ask the Secretary of State for Science, Innovation and Technology, if she will make an assessment of the adequacy of consumer protections for mobile phone users impacted by long term service outages; and whether she plans to introduce additional regula

Answer

Kanishka Narayan

Telecoms consumers should rightly expect to have access to reliable and affordable connectivity no matter where they live, work or travel.We have engaged with providers to ensure customers are eligible for compensation and are assessing options to proacti...

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