Written Question·Treasury·UIN 71107
Motor Insurance: Complaints
Tabled: 29 August 2025
Answered: 4 September 2025
Question
Daisy Cooper
Liberal Democrat — St Albans
To ask the Chancellor of the Exchequer, if she will make an assessment of the potential merits of expanding the scope of the Financial Ombudsman to permit investigation of complaints about motor insurance companies where the claimant is not a direct custo
Answer
Emma ReynoldsThe Financial Ombudsman Service (FOS) was set up to resolve complaints between consumers and their own financial services providers. It cannot consider disputes between insurers and third parties as the third party is not the policyholder. The rules on ho...
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