Written Question·Cabinet Office·UIN 60019

MyCSP: Complaints

Tabled: 16 June 2025

Answered: 19 June 2025

Named Day

Question

Grahame Morris

To ask the Minister for the Cabinet Office, what recent assessment she has made of the adequacy of how (a) complaints and (b) errors are (i) identified and (ii) dealt with by MyCSP.

Answer

Georgia Gould

There is a robust governance procedure that monitors and reports on all aspects of performance against service levels and performance metrics. This includes regular meetings with MyCSP to review trends and analyse opportunities for improvement and correct...

ⓘ

This is an extract from the Parliament API. Search the full answer on Parliament.uk (UIN 60019) →