Written Question·Cabinet Office·UIN 96456

MyCSP: Telephone Services

Tabled: 2 December 2025

Answered: 9 December 2025

Question

Lisa Smart

To ask the Minister for the Cabinet Office, what assessment he has made of call-handling capacity at MyCSP and what action is being taken to reduce waiting times for members seeking assistance.

Answer

Anna Turley

As of Monday 1 December, MyCSP is no longer the contracted administrator for the Civil Service pension scheme. The new contract was awarded to Capita. To support the transition, Capita has employed an additional 194 staff over and above the workforce tran...

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