Written Question·Treasury·UIN 111908

National Insurance

Tabled: 9 February 2026

Answered: 17 February 2026

Question

Juliet Campbell

To ask the Chancellor of the Exchequer, what assessment she has made of the operational capacity of the National Insurance services team to tackle the number of A1 certificate applications; and when are processing times expected to return to the standard

Answer

Dan Tomlinson

HMRC recognises how important it is for customers to receive their A1 certificates promptly and is strengthening the service to support this. Additional National Insurance advisers are being trained to further increase capacity. The service‑level agreemen...

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