Written Question·Treasury·UIN 29874

National Savings and Investments: Artificial Intelligence

Tabled: 7 February 2025

Answered: 17 February 2025

Question

Sir John Hayes

Conservative — South Holland and The Deepings

To ask the Chancellor of the Exchequer, for what purposes National Savings and Investments has used artificial intelligence in the last 12 months.

Answer

Emma Reynolds

NS&I is currently making use of artificial intelligence (AI) across its business.NS&I has used AI in the last 12 months for its customer service chatbot, a tool used by NS&I customers to obtain answers to product and service queries that they ...

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