Written Question·Ministry of Housing, Communities and Local Government·UIN 37745

New Homes Ombudsman Service

Tabled: 12 March 2025
Answered: 19 March 2025

Question

Lisa Smart

Liberal DemocratHazel Grove

To ask the Secretary of State for Housing, Communities and Local Government, whether she will make it her policy to require all housing developers to register with the New Homes Ombudsman Service.

Answer

Matthew Pennycook
The government believes that existing redress mechanisms for those buying a new home are inadequate. We are therefore working with the devolved administrations to implement the statutory UK-wide New Homes Ombudsman (NHO) to investigate and resolve complai...

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