Written Question·Department of Health and Social Care·UIN 101192
NHS: Accountability and Complaints
Tabled: 17 December 2025
Answered: 5 January 2026
Question
Brian Mathew
Liberal Democrat — Melksham and Devizes
To ask the Secretary of State for Health and Social Care, what steps are being taken to improve accountability and resolution complaints processes within NHS organisations.
Answer
Dr Zubir AhmedNational Health Service organisations must handle complaints in accordance with the standards and processes set out in the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. To support good complaint handlin...
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