Written Question·Department for Business and Trade·UIN 112890
NHS: Correspondence
Tabled: 11 February 2026
Answered: 23 February 2026
Question
Lisa Smart
Liberal Democrat — Hazel Grove
To ask the Secretary of State for Business and Trade, what assessment his Department has made with Cabinet colleagues of the potential impact of changes to Royal Mail's Universal Service Obligation on the delivery of time-critical NHS correspondence.
Answer
Blair McDougallOfcom, as the independent regulator of postal services, has made changes to the obligations imposed on Royal Mail to push the business to improve reliability across all types of postal deliveries.The government recognises the importance of delivery of tim...
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