Written Question·Department of Health and Social Care·UIN 89059
NHS: Digital Technology
Tabled: 10 November 2025
Answered: 19 November 2025
Question
Neil Duncan-Jordan
Labour — Poole
To ask the Secretary of State for Health and Social Care, what estimate his Department has made of the number of people who be unable to access NHS services after the move from analogue to digital.
Answer
Dr Zubir AhmedThe shift from analogue to digital services is not intended to entirely replace traditional access methods. Practices are required to maintain phone and in-person services for those who cannot or prefer not to use digital options.NHS Online will give pati...
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