Written Question·Department of Health and Social Care·UIN 89059

NHS: Digital Technology

Tabled: 10 November 2025
Answered: 19 November 2025

Question

Neil Duncan-Jordan

LabourPoole

To ask the Secretary of State for Health and Social Care, what estimate his Department has made of the number of people who be unable to access NHS services after the move from analogue to digital.

Answer

Dr Zubir Ahmed
The shift from analogue to digital services is not intended to entirely replace traditional access methods. Practices are required to maintain phone and in-person services for those who cannot or prefer not to use digital options.NHS Online will give pati...

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