NHS: Disclosure of Information
Question
Rupert Lowe
To ask the Secretary of State for Health and Social Care, if he will make an assessment of the potential merits of establishing a dedicated whistleblowing line for NHS staff and patients to report issues with language barriers in the National Health Service.
Answer
Dr Zubir AhmedSpeak Up Direct, funded by the Department, is a dedicated, independent helpline offering confidential advice, signposting, and guidance to National Health Service and social care staff on raising work-related concerns. Additional support includes Freedom to Speak Up Guardians, with over 1,300 now available across healthcare settings in England, and a Freedom to Speak Up policy that sets minimum standards for NHS organisations in England.
The NHS complaints process enables patients to give feedback or raise concerns about any aspect of their care.
Translation and interpretation services are available for patients who need language support. Additional support is available for individuals who may have difficulty understanding their care or communicating their needs. Patient advocates can speak on their behalf, facilitate decision-making, clarify care procedures, and help safeguard patient rights.