Written Question·Department for Business and Trade·UIN 94989

NHS: Postal Services

Tabled: 26 November 2025
Answered: 1 December 2025

Question

James Cartlidge

Conservative — South Suffolk

To ask the Secretary of State for Business and Trade, what steps his department is taking to help ensure that Royal Mail provide timely and reliable delivery of NHS appointment letters to patients in rural constituencies.

Answer

Blair McDougall
The government recognises the importance of timely delivery of NHS appointment letters, particularly for patients in rural areas. Royal Mail is required under the Universal Service Obligation to deliver priority letters six days a week to every UK address...
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