Written Question·Department of Health and Social Care·UIN 120343
NHS: Postal Services
Tabled: 12 March 2026
Answered: 23 March 2026
Question
Ian Lavery
Labour — Blyth and Ashington
To ask the Secretary of State for Health and Social Care, what guidance he has issued to (a) NHS trusts and (b) GP practices on the use of alternative communication methods in areas affected by Royal Mail delays; and what assessment he has made of its eff
Answer
Karin SmythThe monitoring of National Health Service patient correspondence, including appointment letters, is the responsibility of individual NHS providers. Data is not held centrally on the reasons why an appointment is registered as a ‘did not attend’. This incl...
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