Written Question·Department for Environment, Food and Rural Affairs·UIN 117328
Ofwat: Public Relations
Tabled: 3 March 2026
Answered: 11 March 2026
Question
Suella Braverman
Reform UK — Fareham and Waterlooville
To ask the Secretary of State for Environment, Food and Rural Affairs, whether she has had discussions with OFWAT regarding the accessibility of its public contact channels; and what steps are being taken to ensure that members of the public receive timel
Answer
Emma HardyCustomers can contact Ofwat by phone, post, email and via the website. Ofwat’s Customer Enquiries and Disputes (CED) team has worked hard over the past year to improve the timeliness of responses to customers which was impacted by increased contacts to Of...
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