Written Question·Department for Business and Trade·UIN 117119

Parcels: Delivery Services

Tabled: 2 March 2026

Answered: 10 March 2026

Question

Mr Lee Dillon

To ask the Secretary of State for Business and Trade, whether his Department plans to require parcel delivery companies to publish regular data on a) delivery success rates, b) complaints volumes, c) compensation claims and d) average resolution times.

Answer

Blair McDougall

Ofcom is the independent regulator for the postal sector. The government does not have a role in Ofcom’s regulatory decisions. Ofcom last reviewed postal regulation in 2022 and considered extending the requirement on Royal Mail to publish complaints handl...

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