Written Question·Department for Business and Trade·UIN 117121
Parcels: Delivery Services
Tabled: 2 March 2026
Answered: 9 March 2026
Question
Mr Lee Dillon
Liberal Democrat — Newbury
To ask the Secretary of State for Business and Trade, what assessment his Department has made of the adequacy of consumer and small business protections when parcels are lost or delayed by couriers; and whether he plans to review the refund and reimbursem
Answer
Kate DeardenWhen a consumer purchases a product, the contract is with the seller, not the delivery company. Under the Consumer Rights Act 2015, the seller is responsible for delivery of goods bought online until they are in the consumer's possession. This removes the...
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