Written Question·Department of Health and Social Care·UIN 112992

Patient Advice and Liaison Services: Standards

Tabled: 11 February 2026

Answered: 26 February 2026

Question

James McMurdock

Independent — South Basildon and East Thurrock

To ask the Secretary of State for Health and Social Care, what assessment he has made of the adequacy of NHS trusts in responding to Patient Advice and Liaison Service enquiries within required timeframes.

Answer

Dr Zubir Ahmed

We have not made an assessment of the adequacy of National Health Service trusts in responding to Patient Advice and Liaison Service (PALS) enquiries. Generally, there are no required national timeframes for responding to enquiries made to PALS. However, ...

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