Written Question·Department of Health and Social Care·UIN 117155

Patient Advice and Liaison Services: Standards

Tabled: 2 March 2026

Answered: 11 March 2026

Question

James McMurdock

Independent — South Basildon and East Thurrock

To ask the Secretary of State for Health and Social Care, whether he plans to introduce national service standards for Patient Advice and Liaison Services.

Answer

Dr Zubir Ahmed

No assessment has been made of the operation and level of resourcing of Patient Advice and Liaison Services (PALS) across National Health Service trusts. PALS is a free, confidential and independent service providing advice and support to resolve issues a...

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