Written Question·Department for Work and Pensions·UIN 3119
Pension Credit
Tabled: 30 August 2024
Answered: 11 September 2024
Question
Dr Luke Evans
Conservative — Hinckley and Bosworth
To ask the Secretary of State for Work and Pensions, if she will take steps to ensure that the pension credit application process is (a) streamlined and (b) user friendly to complete.
Answer
Emma ReynoldsWe are streamlining all Pension Credit application routes by using information held internally to reduce the number of questions the citizen must answer. A key objective of DWP’s Service Modernisation Programme is to utilise end user research to understan...
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