Written Question·Department for Work and Pensions·UIN 35626
Pension Credit: Telephone Services
Tabled: 4 March 2025
Answered: 11 March 2025
Question
Neil Duncan-Jordan
Labour — Poole
To ask the Secretary of State for Work and Pensions, what steps her Department are taking to reduce phone-line waits for those making an application for Pension Credit.
Answer
Torsten BellThe Department for Work and Pensions (DWP) plans resourcing according to forecasted telephony demand in an effort to keep wait times down. Wait time performance and forecasted demand is frequently reviewed and we are continually working to improve our tel...
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