Written Question·Department for Work and Pensions·UIN 52112
Pension Service: Telephone Services
Tabled: 13 May 2025
Answered: 22 May 2025
Question
Sarah Gibson
Liberal Democrat — Chippenham
To ask the Secretary of State for Work and Pensions, how many calls to the Pension Service helpline (a) were not answered, (b) involved the caller being on hold for more than 10 minutes and (c) were terminated by the Pension Service following the caller b
Answer
Torsten BellDWP does not have a specific enquiry line called the Pension Service Helpline, so I have provided the data from the State Pensions enquiries line. Over the period 1 February to 30 April 2025 a total of 28,775 calls were not answered due to caller abandonm...
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