Written Question·Department for Work and Pensions·UIN 24026
Pensions: Complaints
Tabled: 14 January 2025
Answered: 21 January 2025
Question
Sarah Gibson
Liberal Democrat — Chippenham
To ask the Secretary of State for Work and Pensions, how many complaints submitted to the Pension Ombudsman Service are awaiting adjudication; and whether she plans to provide additional resources to the Pension Ombudsman Service to reduce the backlog.
Answer
Torsten BellCurrently there are approximately 1,700 cases with The Pensions Ombudsman (TPO) awaiting adjudication. Recently we agreed the TPO budget for 2025/26 which includes ongoing funding for additional staff to reduce backlogs.