Written Question·Department for Work and Pensions·UIN 30570

Pensions Ombudsman: Artificial Intelligence

Tabled: 11 February 2025

Answered: 13 February 2025

Question

Sir John Hayes

Conservative — South Holland and The Deepings

To ask the Secretary of State for Work and Pensions, for what purposes the Pensions Ombudsman has used artificial intelligence in the last 12 months.

Answer

Andrew Western

Artificial Intelligence (AI) is at the heart of the Government’s plan to kickstart an era of economic growth, transform how we deliver public services, and boost living standards for working people across the country. The Pensions Ombudsman has not engage...

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