Written Question·Department for Work and Pensions·UIN 50405
Pensions Ombudsman: Standards
Tabled: 6 May 2025
Answered: 14 May 2025
Question
Mr Will Forster
Liberal Democrat — Woking
To ask the Secretary of State for Work and Pensions, whether her Department has made an assessment of the adequacy of waiting times for cases to be allocated to a Resolution Specialist at The Pensions Ombudsman.
Answer
Torsten BellThe Pension Ombudsman (TPO) has experienced a significant increase in complaints over the past several years, and this trend is continuing. This has impacted on waiting times for cases to be allocated to a resolution specialist. In response to this pressu...
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