Written Question·Department for Work and Pensions·UIN 52757
Pensions Ombudsman: Standards
Tabled: 15 May 2025
Answered: 20 May 2025
Question
Patricia Ferguson
Labour — Glasgow West
To ask the Secretary of State for Work and Pensions, what discussions she has had with the Pensions Ombudsman on the adequacy of the time taken for a complaint to be allocated to an adjudicator.
Answer
Torsten BellI met with the Pensions Ombudsman and Chief Operating Officer to discuss the significant increase over a period of several years in complaints received; a trend that is continuing. This increase has impacted on waiting times for cases to be allocated to a...
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