Written Question·Department for Work and Pensions·UIN 52758

Pensions Ombudsman: Standards

Tabled: 15 May 2025
Answered: 21 May 2025

Question

Patricia Ferguson

LabourGlasgow West

To ask the Secretary of State for Work and Pensions, what discussions she has had with the Pensions Ombudsman on the adequacy of the time taken for complaints to be resolved.

Answer

Torsten Bell
I recently met with the Pensions Ombudsman and Chief Operating Officer to discuss performance of the organisation and significant increases in requests for The Pensions Ombudsman (TPO) services. The time taken by TPO to resolve cases is dependent on sever...

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