Written Question·Department for Work and Pensions·UIN 63161
Pensions Ombudsman: Standards
Tabled: 26 June 2025
Answered: 1 July 2025
Question
Kanishka Narayan
Labour — Vale of Glamorgan
To ask the Secretary of State for Work and Pensions, what steps her Department is taking to reduce waiting times at the Pensions Ombudsman for (a) older pensioners and (b) other people.
Answer
Torsten BellThe Pension Ombudsman (TPO) has experienced a significant increase in complaints over several years, and this trend is continuing. This has impacted on waiting times for cases to be allocated to specialists. TPO does not differentiate or collect data on a...
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