Written Question·Department for Work and Pensions·UIN 112317

Pensions Ombudsman: Standards

Tabled: 10 February 2026
Answered: 16 February 2026

Question

Lisa Smart

Liberal DemocratHazel Grove

To ask the Secretary of State for Work and Pensions, what assessment has been made of the effectiveness of the Pensions Ombudsman operating on a voluntary basis, in the context of (a) its statutory responsibilities and (b) its role in resolving pension di

Answer

Torsten Bell
We have interpreted this question as being about complaints that are resolved through The Pension Ombudsman’s (TPO) Resolution Service (RS). TPO operates independently to deliver its statutory responsibilities. Its RS includes 22 employed pension speciali...

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