Written Question·Department for Work and Pensions·UIN 30181
Personal Independence Payment: Telephone Services
Tabled: 10 February 2025
Answered: 18 February 2025
Question
Mrs Elsie Blundell
Labour — Heywood and Middleton North
To ask the Secretary of State for Work and Pensions, what steps she is taking to reduce waiting times for recipients of Personal Independence Payment to speak to an advisor over the telephone.
Answer
Sir Stephen TimmsPrior to January 2025, wait times on the Personal Independence Payment (PIP) enquiry lines were stable and consistent. During November the average wait time for customers making an enquiry about their new claim was less than 7 minutes, and for customers m...
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