Written Question·Department for Work and Pensions·UIN 37329
Personal Independence Payment: Telephone Services
Tabled: 11 March 2025
Answered: 19 March 2025
Question
Nadia Whittome
Labour — Nottingham East
To ask the Secretary of State for Work and Pensions, what steps her Department is taking to improve waiting times for the Personal Independence Payment helpline.
Answer
Sir Stephen TimmsTelephony is our customers’ primary channel to contact us. We continually assess the number of calls we are receiving and the associated waiting times, deploying resources accordingly to support service levels wherever this is possible. However, due to re...
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