Written Question·Department for Work and Pensions·UIN 45178
Personal Independence Payment: Telephone Services
Tabled: 8 April 2025
Answered: 23 April 2025
Question
Lisa Smart
Liberal Democrat — Hazel Grove
To ask the Secretary of State for Work and Pensions, what steps her Department is taking to reduce call waiting times on the PIP helpline.
Answer
Sir Stephen TimmsTelephony is our customers’ primary channel to contact us. We continually assess the number of calls we are receiving and the associated waiting times. Where we have been seeing higher call volumes, we have been deploying more of our available resource on...
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