Written Question·Department for Work and Pensions·UIN 83170
Personal Independence Payment: Telephone Services
Tabled: 17 October 2025
Answered: 24 October 2025
Question
Rupert Lowe
Restore Britain — Great Yarmouth
To ask the Secretary of State for Work and Pensions, what the average (a) waiting time for people calling and (b) time spent on hold to the Personal Independence Payment helpline was in the last year.
Answer
Sir Stephen TimmsThe table below shows the Average Time to Answer and the Average Hold Time, in an hours, minutes and seconds (hh:mm:ss) format, for all people calling Personal Independence Payment lines for each of the last twelve complete reporting months. Month / Year...
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