Written Question·Department for Business and Trade·UIN 196974
Post Office: Standards
Tabled: 1 September 2023
Answered: 6 September 2023
Question
Dan Carden
Labour — Liverpool Walton
To ask the Secretary of State for Business and Trade, what assessment her Department has made of the potential impact of a reduction in the hours of Royal Mail callers officers on levels of (a) service quality and (b) customer satisfaction.
Answer
Kevin HollinrakeDecisions on the operating hours of Royal Mail’s customer service points are an operational matter for the business. The Government does not have a role in Royal Mail's operational or commercial decisions.