Written Question·Department for Business and Trade·UIN 93883

Postal Services: Universal Service Obligation

Tabled: 24 November 2025

Answered: 1 December 2025

Question

Sarah Olney

To ask the Secretary of State for Business and Trade, what steps the Government is taking to help ensure that proposed changes to the Universal Service Obligation are implemented in a way that maintains service quality for customers and engages with posta

Answer

Blair McDougall

On 10 July this year, Ofcom announced its decision to make changes to the universal postal service obligation. Implementation of those changes are for Royal Mail’s management and the new owner in consultation with its unions. The government is aware that ...

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