Written Question·Department for Energy Security and Net Zero·UIN 80610
Power Failures: Compensation
Tabled: 10 October 2025
Answered: 20 October 2025
Question
Dr Al Pinkerton
Liberal Democrat — Surrey Heath
To ask the Secretary of State for Energy Security and Net Zero, what steps his Department is taking to help ensure that compensation arrangements for prolonged power outages are (a) fair, (b) transparent and (c) reflect the impact on affected households i
Answer
Michael ShanksAll customers are entitled to compensation if distribution companies fail to meet Ofgem’s Quality-of-Service Guaranteed Standards. Ofgem clearly outlines the eligibility criteria for compensation on its website and will take action if companies do not mee...
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