Written Question·Department of Health and Social Care·UIN 71609

Primary Care: Digital Technology

Tabled: 29 August 2025
Answered: 9 September 2025

Question

James Naish

LabourRushcliffe

To ask the Secretary of State for Health and Social Care, what recent assessment he has made of the potential impact of digital-first primary care systems on patients without internet access; and what steps he plans to take to reduce digital exclusion in

Answer

Karin Smyth
People unable to access the NHS App or online services, or visit their general practice (GP) in person, can ask for a feature called proxy access available through the NHS App. This function allows a trusted relative or carer to act on the patient’s behal...

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