Written Question·Ministry of Housing, Communities and Local Government·UIN 12172
Property Ombudsman: Standards
Tabled: 31 October 2024
Answered: 8 November 2024
Question
Ben Coleman
Labour — Chelsea and Fulham
To ask the Secretary of State for Housing, Communities and Local Government, what information her Department holds on the average time taken by the Property Ombudsman to reach a decision on complaints.
Answer
Matthew PennycookWhile the Property Ombudsman (TPO) is independent of Government, we are committed to ensuring that the agent redress schemes work well for consumers. My department receives regular data from TPO and meets with them regularly to discuss policy and performa...
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